Savvy Wednesdays

Cancellation Policy

Savvy Heels Cancellation and Transfer Policy At Savvy Heels, we strive to provide our members with a flexible and accommodating experience. However, to ensure the smooth operation of our classes and services, we have established the following cancellation and transfer policy: 1. 24-Hour Notice Requirement: All cancellations or requests to transfer bookings, whether for group classes, private lessons, or Pilates sessions, must be made at least 24 hours prior to the scheduled start time. 2. Session Timing and Attendance: Punctuality: Please arrive 5-10 minutes early if it's your first session with Savvy Heels. ALWAYS arrive promptly for your session. Late Arrival: If you arrive more than 15 minutes late for a private session, the session will be considered a no-show and will be deducted from your package. 3. Cancellation and Transfer Policy: 24-Hour Cancellation Rule: All cancellations or requests to transfer bookings must be made at least 24 hours prior to the scheduled start time. Failure to provide 24-hour notice will result in the session being deducted from your package. Transfer Limitations: Bookings can only be transferred once and must be rescheduled within a two-week period. Classes cannot be transferred to another month. 4. Private Lesson Expiry: Expiry Period: Please be aware that private lessons must be used within one month of purchase. Unused lessons after this period will expire and cannot be carried over. 5. Savvy Heels Membership Policy: Your Savvy Heels Monthly Membership is valid for 3/6 months from the date of purchase. Payments will be processed via direct debit on the same date each month. All classes and benefits included in your monthly membership must be used within that month - unused classes or credits do not roll over to the following month and cannot be transferred to future months. Make sure you use your credits to book into the class that you are coming too. 6. Please note that all course bookings are non-refundable, as spaces are limited and secured in advance. Thank you for understanding and adhering to these policies. They are designed to ensure the best experience for all participants and to help us maintain the quality and integrity of our services.

Contact Details

• Stretford Sports Village, Talbot Centre, Great Stone Road, Stretford, Manchester, UK